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How can I track my order?

Please click here to track your order.

Important Notice for Online Orders:
Due to overwhelming demand and the current government lockdown in Melbourne please expect delays in the dispatch & delivery of online orders, as we are located in Melbourne. 

We have been informed by Australia Post and our courier partners to expect delays in deliveries as the transportation network in Australia has been significantly reduced. We are working to get your order to you as soon as possible and thank you for your patience and understanding.

Where do we ship?

We ship anywhere within Australia. 

For international delivery please email info@calia.co for a quotation.

We are unfortunately unable to deliver to PO Boxes or Parcel Lockers at this time. We will require a physical address for deliveries.

How long does it take for orders to be dispatched?

Important Notice for Online Orders:
Due to overwhelming demand and the current government lockdown in Melbourne please expect delays in the dispatch & delivery of online orders, as we are located in Melbourne. 

We have been informed by Australia Post and our courier partners to expect delays in deliveries as the transportation network in Australia has been significantly reduced. We are working to get your order to you as soon as possible and thank you for your patience and understanding.

Once your order is placed a standard processing time of up to 3 business days is required before the order is shipped out or (for click and collect orders) ready to collect from our stores. 

All online orders placed after 11:00 AM (AEST) may be processed the next business day and orders placed over the weekend and on holidays will be processed the next business day starting at 9:00 AM (AEST.)

Please note that during peak holiday & sale periods processing times may vary. Every measure is taken to ensure your order is processed as soon as possible.

Out of stock, special order or pre-order items may take longer to dispatch. We will be in contact with you if a delay is expected.

How long does delivery take?

Important Notice for Online Orders:
Due to overwhelming demand and the current government lockdown in Melbourne please expect delays in the dispatch & delivery of online orders, as we are located in Melbourne. 

We have been informed by Australia Post and our courier partners to expect delays in deliveries as the transportation network in Australia has been significantly reduced. We are working to get your order to you as soon as possible and thank you for your patience and understanding.


For orders within Australia, it may take 1-6 business days for your order to arrive.


For International orders it may take between 4-12 business days for your order to arrive, depending on where you live.


For urgent orders please contact customer care to enquire about express courier services (additional fees may apply).

What are Calia's delivery costs?

Delivery within Australia:

Free standard shipping for all orders over $120


For domestic orders $120 or less:

Western Australia & Northern Territory Standard Shipping (5-8 business days) - $14.9
Rest of Australia Standard Shipping (1- 6 business days) - $12.9 


International Delivery:

Please contact us for a quote for international delivery based on your order and destination country.


The customer is responsible for any additional duties, taxes or surcharges that may be incurred upon delivery to your country.

I haven't received my order within the expected timeframe

Important Notice for Online Orders:
Due to overwhelming demand and the current government lockdown in Melbourne please expect delays in the dispatch & delivery of online orders, as we are located in Melbourne. 

We have been informed by Australia Post and our courier partners to expect delays in deliveries as the transportation network in Australia has been significantly reduced. We are working to get your order to you as soon as possible and thank you for your patience and understanding.

It may take between 1-3 business days for your order to be processed. During peak or busy periods it may take longer.

If you have not received your order within the expected timeframe and are unable to track your order, please contact Calia customer care at info@calia.com.au

How long before I can collect my click and collect order?

Important Notice for Online Orders:
Due to overwhelming demand and the current government lockdown in Melbourne please expect delays in the dispatch & delivery of online orders, as we are located in Melbourne. 

We have been informed by Australia Post and our courier partners to expect delays in deliveries as the transportation network in Australia has been significantly reduced. We are working to get your order to you as soon as possible and thank you for your patience and understanding.

Click and collect orders may take between 1-3 business days to process or longer during peak and busy periods, as all items in your order may not be in the one location and may need to be transferred from our warehouse or other store.

Every effort is made to ensure that your order is made available to collect as soon as possible.

For click and collect orders placed after 11AM, they will be processed on the next business day.